Policies

Guests acknowledge, understand, and agree that the moment Guests give Agents their credit card information, Agents are authorized to charge said credit card for the rental amount agreed upon. Agents’ Cancellation Policy will govern any cancellation, rescheduling, or change after the credit card authorization.
Cancellations, rescheduling, or changes must be submitted in writing and confirmed received by Highland Falls Cabin Rentals no later than twenty one (21) days prior to check-in date, in order to receive refund, less $50 processing fee. If cancellations, rescheduling, or changes are made less than twenty one (21) days prior to check-in date, NO REFUNDS OR REBATES will be offered. NO EXCEPTIONS.
2A. Cleaning Fee $
Agents are not responsible for Guests inability to arrive or if Guests chooses to depart early for any reason, or if members of Guests party do not show up. NO REFUNDS OR REBATES will be offered.
This Cabin Rental Agreement is a legally binding agreement between Guest, Agency & Owner. Your reservation binds you to a specific period of time. Agent will make every effort to correct any problem that arises during your stay in a timely manner. There should be no expectation of refund, and there will be no refund or relocation because you are disappointed with the property you have chosen to rent or in the event that something associated with the property is not working to your satisfaction. There will be no refunds or compensation for: Acts of God, Mother Nature, acts of war or government agencies, road maintenance, gas shortages, power outages or water outages.
Highland Falls Cabin Rentals serves as the Agents and represents the owners of vacation properties in its rental program, and is acting at all times, in and for the best interest of the owners.
Guests are a licensee of the Owner and not a tenant; and that Guests are not acquiring any interest in the property.
Guests acknowledge, understand, and agree that Agents reserve the right to enter property at anytime to investigate disturbances, check occupancy, check damages, make repairs, alterations, and improvements, as Agents deem necessary.
In case of a breakdown of any property equipment, guests shall notify Agents immediately to make the necessary repairs. We can not guarantee; heat, air conditioning, electricity, water, any appliances, cable, satellite, television, telephones, electronics, gas logs, grills, etc. No refunds or compensation will be given for failure of the above. Should a repair person make a call to repair or replace a unit that is found to be in non-working order and the problem was due to Guests oversight, neglect or misuse, Guests agree that the repair call costs may be billed to the Guests credit card on file.
Rental properties are individually owned and Agents cannot guarantee TV channel availability. Rental properties do not offer premium packages, i.e., Movie Channels, Sports Channels, Pay Per View, etc. Agents cannot under any circumstance activate premium channels. NO EXCEPTIONS! NO REFUNDS OR REBATES will be offered.
Guests acknowledge, understand, and agree that wood burning fireplaces are seasonal and firewood is availiable upon request from October 1 through April 1. No other item including but not limited to; charcoal, lava rocks, accelerants, etc. will be burned in wood log fireplaces. Guests agree to pay not less than $100, if any items, other than hardwood or duraflame type logs are burned in fireplace. Guests further agree that no fire will be left unattended.
Guests may not add any objects or chemicals to the hot tubs. Guests agree to pay not less than $100, if hot tub has been compromised in such a manner that results in cleaning services being delayed. Hot tubs have been cleaned prior to Guests arrival. Guests agree to pay an additional charge of $35 if Guests request an additional cleaning of hot tub during Guests’ stay. Guests understand that hot tub usage is at their own risk and will not hold Agent or Property Owner responsible for any injury. It is absolutely forbidden for children to be in the hot tub without a responsible adult.
All cabins are individually owned and all items furnishings/furniture in the cabin are in place as the owners wish them. Guests agree to pay not less than $100 if furniture is rearranged in such a manner that results in cleaning services being delayed. All cabin items will be inventoried and any missing or damaged items will be charged to guest’s account. All itmes to remain in the cabin being rented and is not to be moved to another cabin.
All cabins are non-smoking. Guests agree to pay not less than $350 for odor abatement if they smoke in the cabin or if cigarette butts are left on the grounds.
No drinking of alcoholic beverages by persons under the legal age of twenty-one (21) is allowed on rental properties. Guests agree that if Guests are arrested for underage drinking at rental properties or if Agents observe Guests under the legal age of twenty-one (21) drinking alcoholic beverages, this Agreement/Contract may be terminated and Guests evicted with no refund or rebate at the option of the Agents. Illegal drug use is strictly prohibited.
Occupancy and use of premises shall not be such as to disturb or offend neighbors or residents, including but not limited to; parties, excessive speeding through neighborhoods, riding of ATV’s or Off Road Motorcycles/Dirt Bikes, excessive noise and/or obnoxious behavior, discharging of Firearms, BB/Pellet Guns, Paint Ball Guns, Potato Cannons, or Fireworks, etc. The Agents have the prerogative to terminate this Agreement/Contract and to demand that disruptive Guests vacate the premises, thereby forfeiting all monies to Agents. NO REFUND OR REBATES will be offered. No LOUD noise permitted after 11:00PM. This is strictly enforced for the benefit of all guests.
Roads leading to most rental properties are dirt and gravel and mountainous and are sometimes bumpy. Agents are not responsible for conditions of road and NO REFUND OR REBATE will be offered.
Guests agree that Agents are authorized to charge their Master Card or Visa on file for the initial deposit of fifty percent (50%). Agents are authorized to charge the balance of the total charges the Master Card or Visa on file fourteen (14) days prior to Guests arrival date or immediately if reservation is less than 14 days away.
Guests are responsible for the return of the property key. If the property key is not returned upon check-out, Guests agree that Agents are authorized to charge the credit card on file for the costs of re-keying or replacing all of the locks and re-issuing new keys to owners, cleaning crews, and Agents.
Not all cabins allow pets. Please request a cabin that allows pets ahead of time.

Guests acknowledge, understand, and agree that for Agents to continue its very lenient Pet Policy, the following items must be adhered to:

*Small pets up to 25lbs to 50lbs.
*Pets are not permitted in hot tub. Guests agree to pay not less than $100 cleaning fee if pet gets into the hot tub.
*Pets must be completely housebroken, well behaved, and pest free.
*Pets are not allowed on furniture. Guests will be charged a cleaning fee of not less than *$50 if pet hair causes a delay in cleaning services.
Guests agree that they will not use any linens or towels on pets other than those brought by guest. Guests to bring the pet’s own blanket to lie on.
*Pets shall not be left uncrated while alone in cabin.
*Guests agree to pay for any damages caused by pets.
*If pets have an accident in cabin, all clean up will be performed by the Guests. Guests further agree to police waste from the grounds and deposit in outside garbage cans. *Guests agree that failure to comply with clean-ups of either inside cabin or outside cabin will result in an additional cleaning charge of not less than $50.
*Guests agree to be in full control of their pets at all times and take full responsibility for their pets well being. There are no leash laws, guests should plan accordingly.
*If any of these Pet Policy items are not met, Guests are in violation of this Agreement/Contract. Guests agree that by signing this Agreement/Contract, they are authorizing Agents to charge Guests credit card on file for any damages sustained.

Premises are to be left in clean, undamaged condition, and that Guests must follow check-in and check-out procedures, along with the pet policy. Properties have been cleaned and inspected prior to Guests arrival. Guests agree to call Agents if any damages or defects are noticed. Guests agree that by signing this Cabin Rental Agreement/Contract, Guests are authorizing Agents to charge Guests’ credit card on file for any damages, repairs, replacement, or special cleaning sustained for real or personal property.

Check in time is anytime after 3:30 PM-
-Checkout is anytime prior to 10:30 AM.-
-Check outs later than 10:30 AM must contact office in advance-

Keys will not be released, nor will cabin be available until check in time of 3:30 PM. Guests acknowledge, understand, and agree that by initialing and signing this Agreement/Contract Guests are authorizing Agents to charge their credit card one full night’s rental for a check in earlier than 3:30 PM or a check out later that 10:30 AM.

Agent reserves the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, or handicap. Due to liability issues, Agent will be unable to provide prospective renters with directions or keys to preview properties.
Agents strive to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances, Agents cannot absolutely guarantee a specific property. Agents reserve the right to change property unit assignment without liability should rental property become unavailable. Where comparable properties are not available Guests will have the option of selecting from available properties at the published rate or receiving a complete refund.
Guests acknowledge, understand, and agree that Agents reserve the right to remove renter, if any of the of Agreement/Contract items are not met. NO REFUND OR REBATE will be offered.
A material breach of this Agreement by Guests, which, in the sole determination of the Agents, results in damage to the Premises, personal injury to Guests or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guests tenancy. Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and security deposit. If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Cabins Act will apply. Guest(s) may be evicted under such procedures if Guest(s): (I) hold over in possession after Guest(s) tenancy has expired; (ii) commit a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest(s) tenancy; (iii) fail to pay rent as required by this Agreement, or (iv) have obtained possession of the Premises by fraud or misrepresentation. Any reservation made under false pretenses will result in forfeiture of advance payments and the party will not be permitted to check-in.
This Agreement/Contract shall be governed by and interpreted in accordance with the laws of the State of Georgia and be treated as though it were executed in the County of Gilmer, State of Georgia. Any action relating to this Agreement/Contract shall be instituted and prosecuted only in the Blairsville Superior Court, Georgia. Guests specifically consent to such jurisdiction and to extraterritorial service of process.
Guests acknowledge, understand, and agree that Guests shall be solely responsible for any property damage, accident or injury to any person or loss sustained by any person, including loss of money, jewelry, and other items of personal property, arising out of or in any way related to Guests use of the premises or the items of personal property provided by Cabins at Highland Falls, the Owner at Guests request. Guests shall inspect and be familiar with proper use and application of such items prior to using them. Guests hereby agree to INDEMNIFY and hold Cabins at Highland Falls, employees, owners and officers; and/or Homeowners harmless from any and all claims including those of third parties, arising out of or in any way related to Guests use of premises or the items of personal property provided therein. Guests hereby agree to hold Cabins at Highlan Falls and/or homeowner, its Agents, employees and officers harmless and to indemnify same against any and all claimswhich may arise during and after the course of rental as a consequence of any acts or omissions of Cabins at Highland Falls and/or cabin owner, its Agents, employees and officers. Guests assume the risk of injury or other losses relating to any recreational activities and will hold owner and its Agents harmless with respect there to.